Contact Us
We can be reached via email at julie@simplyjules.com or by phone at 832-499-6783.
Our Guarantee
We take pride in the quality and workmanship of our jewelry and want you to have peace of mind with each purchase. If your jewelry is to break within 60 days of the purchase date, we will gladly repair it for free. Our guarantee does not cover pieces that break due to negligence (i.e. dropped it, tried to put it on without unhooking the clasp, showered with it on, etc...) Due to limited quantities of some beads and/or components, we may need to substitute a part that is needed to repair your jewelry.
Jewelry Care & Cleaning
Sterling Silver:
Sterling silver naturally tarnishes and this is completely normal. However, there are many things you can do to keep your sterling silver from tarnishing (or at least slow down the process).
Beaded Jewelry:
By following these basic tips you will be able to enjoy your jewelry for many years!
Privacy Policy
All information collected on our site will be kept confidential. It will not be sold or shared with any other individuals or businesses.
We can be reached via email at julie@simplyjules.com or by phone at 832-499-6783.
Our Guarantee
We take pride in the quality and workmanship of our jewelry and want you to have peace of mind with each purchase. If your jewelry is to break within 60 days of the purchase date, we will gladly repair it for free. Our guarantee does not cover pieces that break due to negligence (i.e. dropped it, tried to put it on without unhooking the clasp, showered with it on, etc...) Due to limited quantities of some beads and/or components, we may need to substitute a part that is needed to repair your jewelry.
Jewelry Care & Cleaning
Sterling Silver:
Sterling silver naturally tarnishes and this is completely normal. However, there are many things you can do to keep your sterling silver from tarnishing (or at least slow down the process).
- Keep your jewelry in an air-tight plastic bag or an anti-tarnish jewelry gift box.
- It is a good idea to keep your jewelry in a dry, cool place such as a jewelry box.
- If your silver does tarnish, simply clean it off using an anti-tarnish or jewelry cleaning cloth. Be careful not to polish any other beads while cleaning your silver. Do not use jewelry cleaner on any sterling silver jewelry.
Beaded Jewelry:
- Always put your bracelets and necklaces on by opening the clasp. Do no try to force them on with the clasp hooked. This kind of force will most likely break the piece.
- Do not wear your jewelry while showering, cleaning, swimming, or during physical activity. Hairspray, deodorant, perfumes, household cleaners, chlorine, etc...could damage your jewelry.
- Do not use jewelry cleaner on gemstones, pearls, crystals, or any other type of bead. Instead, use a damp cloth to wipe off your beads.
- Try not to drop your jewelry onto a hard surface. Natural gemstones are porous and may chip or crack if dropped.
By following these basic tips you will be able to enjoy your jewelry for many years!
Privacy Policy
All information collected on our site will be kept confidential. It will not be sold or shared with any other individuals or businesses.
Return Policy
If for some reason you are not completely satisfied with your purchase, we will gladly exchange your item or issue you a refund within 14 days of the purchase date. Please read the details below for more information on our Return Policy.
Steps For Returning Your Jewelry:
Your happiness is our number one goal. If for whatever reason your experience here was less than satisfactory, please let us know how we can fix the problem.
Shiping Policy
All packages will be shipped via USPS First Class Mail for $2.95. To view upgraded shipping options and complete policies visit our Shipping Policy Page
US Orders:
International Orders:
If for some reason you are not completely satisfied with your purchase, we will gladly exchange your item or issue you a refund within 14 days of the purchase date. Please read the details below for more information on our Return Policy.
Steps For Returning Your Jewelry:
- To initate a return, you must request an Authorization Code
- Send your new unused items with all the original packaging (tags, box, bag, etc...)to the address included in your authorization code instructions. We suggest insuring your package to ensure we receive it. Simply Jules cannot process a return without the returned items. *Please do not write the word "jewelry" on your package.
- Send your new unused items with all the original packaging (tags, box, bag, etc...)to the address included in your authorization code instructions. We suggest insuring your package to ensure we receive it. Simply Jules cannot process a return without the returned items. *Please do not write the word "jewelry" on your package.
- All refunds and exchanges require an Authorization Code. Email us before sending your jewelry back and we will issue you an authorization code along with instructions. No refunds/exchanges will be given without an authorization code. You must request an authorization code within 14 days of the purchase date. Please include the original invoice number, details of your return, and a reason for the return/exchange when you request the authorization code.
- All returns/exchanges must be received within 10 days of issuing you the Authorization Code.
- Items that have been worn cannot be returned, therefore, all jewelry being returned or exchanged must include the original tags, invoice, and any other parts that were included with your item. Each item must be in its original condition to qualify for a refund/exchange.
- Shipping and handling fees are not refundable. New shipping and handling fees will apply to all exchanges.
- A fee of $2.95 will be deducted from your refund/exchange if your original purchase qualified for free shipping. Please Note: This fee will only apply if your return causes your original invoice price to drop below $75.00 (the amount that qualifies for free shipping).
- Returns and exchanges are not offered on custom orders or sale items.
- We recommend that you package your items in a bubble mailer and insure your package with delivery confirmation so you can track your package. Simply Jules is not responsible for lost or damaged packages, therefore, cannot issue a refund/exchange for an item that is not successfully returned to us.
Your happiness is our number one goal. If for whatever reason your experience here was less than satisfactory, please let us know how we can fix the problem.
Shiping Policy
All packages will be shipped via USPS First Class Mail for $2.95. To view upgraded shipping options and complete policies visit our Shipping Policy Page
US Orders:
- All packages are mailed via USPS First Class Mail unless you choose to upgrade to another option. If you would like to use a delivery option that is not listed on our shipping policy page, please send us an email for a quote. Please request a quote for a different shipping method before you complete your check-out. Once your purchase is completed and paid for, we cannot change the shipping method.
- All purchases of $75.00 or more receive Free Shipping. The $75.00 total should include merchandise only (does not include shipping/handling fees or sales tax). Note: Sales tax only applies to Texas residents.
- Estimated delivery times are not guaranteed.
International Orders:
- Free shipping is not available for international orders.
- Insurance is not available for international orders.
- Simply Jules cannot be held responsible for lost or damaged packages.
- The buyer will be responsible for any import duties, taxes, and customs fees that may be charged by the incoming country.
- Estimated delivery times are not guaranteed.
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